Return & Refund Policy


Cancellation Rights for consumers


As a consumer you have the right to withdraw from your order contract within fourteen days without giving a reason. The withdrawal period is fourteen days from the date on which you or a representative from you other than the carrier have taken possession of the goods.

To exercise your right, you have to inform GmbH, Bodenseeallee 15, 78333 Stockach, Germany, Phone: +49(0)7771-6473806, Fax: +49(0)7771-6473808, Email: service [at] heymountain [dot] com

by way of an unambiguous statement (e.g. letter by post mail, fax or e-mail) of your decision to withdraw from the contract. You may use the attached model withdrawal form, which is not mandatory, however.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the right of withdrawal before the end of the withdrawal period.


Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply and repay immediately or at latest within fourteen days from the date on which we have received the notification about your cancellation of the contract. For this repayment we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise, and we do not charge fees for repayment. We may withhold reimbursement until we have received all the returned goods back, or until you have demonstrated that you have returned the goods, whichever is earlier.

You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us of any cancellation of the contract. The deadline is met if you send the goods before the period of fourteen days.

You will bear the direct costs of returning the goods, e.g. shipping costs.

You only need to pay for any diminished value of the goods when the value loss is due to an unnecessary approach to check the nature, characteristics and functioning of the goods.


Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.) GmbH, Bodenseeallee 15, 78333 Stockach, Germany, Fax: +49(0)7771 6473808, Email: service [at] heymountain [dot] com

I hereby give notice that I withdraw from the contract for the purchase of the following products:



Ordered on / received on:

Name of consumer:

Address of consumer:


Signature of consumer:

Date: _______________